Warranty & Repairs

Every Strymon product bought from strymoneurope.com comes with a 2-year warranty, supported directly by Strymon Europe — the official European distributor for Strymon Engineering.

That means genuine stock, UK-based support, and service and repairs handled in-house rather than shipped back to the USA.

What the warranty covers

  • 2 years from the date of purchase
  • Manufacturing faults and component failures under normal use
  • Repair or replacement at our discretion, with return shipping covered for confirmed warranty faults

The warranty doesn't cover accidental damage, misuse, use with an incorrect power supply, or units that have been modified or opened by anyone other than Strymon Europe.

How to arrange a repair

  1. Email us at jakej@strymon.net with your order number (or proof of purchase), the product's serial number, and a short description of the fault.
  2. We'll issue a Return Authorisation (RA) number and send you instructions. Please don't send a unit without an RA number, as it may be delayed.
  3. Send the unit, well packed, with your RA number clearly marked, to: Strymon Europe Limited, 19B Hillside Business Park, Bury St Edmunds, Suffolk, IP32 7EA.
  4. We assess and repair the unit and let you know what we find before returning it.

Out-of-warranty repairs

Outside the 2-year period, or for damage the warranty doesn't cover, we can still repair most Strymon products. We'll assess the unit and send you a quote before carrying out any chargeable work.

Bought from a dealer?

If you bought your Strymon product from an authorised dealer in the UK or Europe, contact your dealer first, or get in touch with us and we'll point you in the right direction.

Change of mind returns

Returns for any reason within 14 days are covered separately by our refund policy.